Cohesity, a pioneer in next-gen data management announced that Karen Egan has joined the company as Chief Customer Experience Officer. Based in Cork, Ireland, Egan has global responsibility for the company’s customer experience, including Professional Services, Success, and Support teams.
Egan's work experience
The technology and support veteran brings over 27 years of experience in the software and IT industry, with 20 years in technical support. In addition, people and culture are always at the top of Egan’s mind and she is a passionate advocate for diversity, equity, and inclusion.
Before joining Cohesity, Egan served as an SVP of Global Support at VMware, where she was responsible for global support of new and strategic products, all customer escalations, and customer success for VMware’s solutions.
Egan's leadership experience
Under her leadership, she led the team to ensure support across on-premises, SaaS, and hybrid offerings
Under her leadership, she led the team to ensure a seamless and excellent support experience for enterprise, commercial, and SMB customers across all product suites including on-premises, SaaS, and hybrid offerings.
Egan also drove and implemented the transformation across VMware’s support operations to align with the company’s transition from perpetual license to subscription and SaaS offerings. Prior to her 15- year tenure at VMware, Egan held roles at Motorola and Apple.
Understanding of customer management and support
“Karen’s proven leadership, deep understanding of customer management and support, her laser focus on customer relationship management, and her extensive background in software infrastructure, hybrid cloud, and SaaS make her the ideal choice for this role,” said Mohit Aron, Founder and Chief Technology and Product Officer, Cohesity.
Mohit Aron adds, “Karen also understands how impactful a strong company culture can be in employee engagement, and has a flair for leadership-generating motivation and enthusiasm across all levels of the organisation. We’re thrilled to have Karen on our executive leadership team."
Advance data security
Through our customer experience team, I’m thrilled to help customers accelerate their move to the cloud"
Karen Egan said, “I’m excited to join Cohesity’s seasoned leadership team and take the amazing global customer experience team to the next level. Thousands of customers rely on Cohesity solutions to manage, secure, protect, and recover data in multi-cloud and hybrid environments all on one unique platform."
She adds, "Through our customer experience team, I’m thrilled to help customers advance data security and accelerate their move to the cloud while providing best-in-class support and professional services.”
Qualification
Egan earned her bachelor’s of arts degree in mathematics and computers and a higher diploma in applied science from University College Cork.
She was named VMware’s Global Support Person of the Year in 1994 and the International Leader of the Year at the 2015 FDM Everywoman in Technology Awards.