A multi-national banking group with over 950 branch offices worldwide is one of the largest financial institutes in all of Europe chose DVTEL’s Latitude NVMS for its surveillance solution.
This institution needed to update the legacy video surveillance solution so video was easily located within minutes of an incident. It needed synchronised audio and video to better investigate alarms.
With more ATM robberies and “cluster” crimes – criminals learning from one another and teaming up to hit multiple branches or institutions at one time, it is critical to get evidence to the authorities as the crime is occurring.
It was also of the utmost importance to choose a solution that would work into future security requirements of the bank. Biometrics for fingerprints and other personal identifiers required integration down the road to secure systems and transactions and to bring physical and logical security programmes under a single protective umbrella.
The solution
DVTEL provided an IP-based, open system solution to monitor and record over 300 cameras in multiple locations. The bank chose to have a centralised recording solution with monitoring both at the local branches and at a central station for event escalation. With cooperation from the local authorities, video is automatically forwarded when there is a security risk. The system is also integrated into their access control system so that on alarm the exterior doors are automatically locked and the vault secured.
This installation also took advantage of DVTEL’s transcoding feature which adjusts the video bandwidth to better transmit to locations with bandwidth constraints. Remote monitoring of the transmitted video allows for better coverage from branch to branch.
By gathering information from the access control system, bank personnel is alerted when there was a spike in customer activity so that additional tellers could support the customer needs.
The DVTEL system is integrated into their access control system so that on alarm the exterior doors are automatically locked and the vault secured |
The highlights
Use of existing hardware – cameras and computer equipment that was already available reduced the cost of the solution.
Networked-Based Solution – no need to run new infrastructure because existing network was used to support this new system.
Open-based Platform – able to integrate to multiple systems such as biometrics and logical security as warranted.
Transcoding – Video is adjusted and streamed to better utilise the existing bandwidth
Personnel Training – The recorded video and audio is a great training tool to improve customers satisfaction and better handle risk situations
Customer Service – Systems working together to watch for spikes in activity so that the proper personnel can be moved to areas with the greatest need
Increased Security and Operational Benefits – using this system allows additional security measures to be put in place from branch to branch and to alert the local authorities if there is a breach in security.