| HID utilised the initiative to engage and empower customers |
HID Global, the trusted worldwide leader in providing solutions for the delivery of secure identity, recently demonstrated its ‘Customer First' initiatives in Johannesburg during IFSEC South Africa 2009. Repeating the successful formula initiated at IFSEC UK in Birmingham, HID utilised the initiative to engage customers and empower them to share their views and opinions about the security market, as well as HID Global and the products and solutions the company provides.
With more than 200 people participating, HID customers and prospects took advantage of the opportunity to share their thoughts and needs with HID staff during the IFSEC event, focusing on product improvements and potential new products ideas, as well as general feedback about their impressions and general dealings in doing business with HID.
"Our ‘Customer First' approach is simple. It's about developing stronger relationships with customers and providing them best service and product know-how," said Neill Williams, director of sales, Africa and Middle East, for HID Global. "Within the Sub-Saharan region, the IFSEC South Africa event is a great venue for HID to demonstrate our commitment to our customers within the region and throughout Africa, while engaging visitors and gaining insight into their needs as their trusted advisor."
| HID Global demonstrates ‘Customer First' initiatives at IFSEC South Africa 2009 |
Having implemented ‘Customer First' initiatives several years ago on a global scale, HID today, remains focused on the most critical stakeholders, the customers. "In today's challenging times, where employees are doing more with less due to the economic climate, it is that much more significant to go the extra mile for customers," stated June Colagreco, vice president of marketing communications for HID Global in her recent blog on the subject. "HID is a company that is committed to continually engaging with customers and proactively seeking feedback in order to improve and exceed customer expectations."