21 May 2009

 
City of San Jose Police Department deploys NICE Inform for its communications centre
NICE Systems, the global provider of advanced solutions that enable organisations to extract Insight from Interactions to drive performance, today announced that the Police Department for the City of San Jose, the tenth most populous U.S. city and the third largest city in the State of California, has decided to implement NICE Inform and other NICE solutions to enhance handling of critical calls at its communications centre. The centre handles approximately one million emergency and non-emergency calls each year. All of those calls, and the Department's radio communications, will be captured, retained, reviewed and analysed using NICE solutions.

The San Jose Police Department has a reputation for achieving results through technological innovation. San Jose was among the first big cities in the U.S. to make use of electronic citations. San Jose also broke new ground as the first American city to make 911 calls available in near real-time online. Now, with NICE Inform, San Jose will be able to rely on the new technology from NICE to efficiently handle high volumes of evidence reproduction requests and ensure call quality.

San Jose's records custodians receive dozens of evidence reproduction requests a day - from District Attorneys and other interested parties. The NICE Inform multimedia incident information management solution will enable the San Jose Police Department to seamlessly reconstruct incidents from 911, dispatch and radio recordings, and other multimedia information. The reconstructions can then be securely organised and stored in electronic incident folders for future reference. San Jose's NICE solution also features parallel recorders and multiple storage devices for dual recording of

NICE Inform will enable the San Jose Police Department to seamlessly reconstruct incidents from 911, dispatch and radio recordings, and other multimedia information

critical emergency communications, and NICE's quality management application which will be integral to San Jose's innovative quality assurance program.

"NICE is proud to announce its new relationship with the City of San Jose Police Department," said Chris Wooten, President of the Security Division in NICE Americas. "The NICE solutions will help the San Jose Police Department enhance their incident investigations, evidence reproductions and quality assurance processes to help improve safety and security for the citizens of San Jose."

NICE Inform is the world's first full-spectrum multimedia incident information management solution for the security market. It provides ground-breaking capabilities for effectively managing incident information from various sources, including audio, video, text and data, streamlining information-sharing, investigations and evidence delivery. The capabilities of NICE Inform also enable agencies and command and control centres to move beyond simply capturing voice communications to centrally capturing and managing many different types of multimedia information central to investigations, such as video, mug shots, affidavits and incident reports. The unique comprehensive capabilities of NICE Inform can be tailored to the specific needs of command and control centres for first responders and homeland security, transportation,

NICE is proud to announce its new relationship with the City of San Jose Police Department

government, and private sector organisations, and deliver improved collaboration and operational efficiency to enhance safety and security.

NICE Systems will be demonstrating NICE Inform and other NICE public safety solutions in booth #108 at the upcoming NENA 2009 Conference and Tradeshow taking place June 6 to June 11, 2009, in Fort Worth, Texas.