| 100% of Protection 1’s central station operators in Irving have passed the CSAA Central Station On-Line Operator Training Courses |
Protection 1, the largest full-service business and home security company in the U.S., recently announced that it has been awarded the Central Station Alarm Association’s (CSAA) elite CSAA Five Diamond Certification for its Irving, TX, call centre. In order to qualify for this certification, 100% of Protection 1’s central station operators in Irving have passed the CSAA Central Station On-Line Operator Training Courses. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centres. These critical areas of communications are the life-saving links between the residential or business properties and the law enforcement, fire and emergency services in local areas.
”At Protection 1, our customers are our first priority and we are committed to providing them with fast and efficient responses,” commented Don Young, Chief Information and Operating Officer for Protection 1. “Investing the time and money into training our central station operators on the latest protocols that govern the alarm industry helps to ensure that we can deliver on that commitment.”
In order to achieve the Five Diamond Certification, every operator must not only pass the courses but also demonstrate:
- Proficiency in alarm verification, which helps reduce false alarms;
- Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centres;
- Knowledge of electronic communications equipment, including radio;
- An understanding of the codes and standards of such organisations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
Protection 1 Earns Prestigious Central Station Alarm Association’s Five Diamond Central Station Certification/page two
According to CSAA, there are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Out of that number, fewer than two hundred central stations have achieved the Five Diamond Certified status.