AtlasIED, a recognised pioneer in the commercial audio, voice evac, and security industries, announces the appointment of Charlie Kowalczyk as Director of Support Services. Kowalczyk steps into the role, currently held by Dick Snider, General Manager of Support Services, who is retiring on June 1.
Dick Snider has spent 16 years pioneering AtlasIED’s Platinum Assurance Plan and adding value with preventive maintenance, service, and extended warranty programs for the company's complex, mission-critical deployments across airports, hospitals, and transit hubs.
Charlie Kowalczyk’s experience
Kowalczyk’s venture at the firm, wisdom of the complexities and critical nature of AtlasIED
“I’ve seen AtlasIED Support Services through many stages,” said Dick Snider, adding “The passion this company has for client support and system reliability is unparalleled, and I feel lucky to have worked with them for this long. I have no doubt that Charlie will bring a fresh perspective and energy to the role, and I look forward to ensuring a smooth and successful transition.”
Charlie Kowalczyk currently serves as AtlasIED’s Domestic Sales and Operations Manager, a position he has held for ten years. His experience at the company, knowledge of the complexities and critical nature of AtlasIED GLOBALCOM deployments, and established relationships with certified transportation resellers and transportation clients make him the ideal candidate to succeed Dick Snider.
Steps into the new role
“After being a part of the AtlasIED family for 10 years, I’m honoured to make the transition to Director of Support Services,” said Charlie Kowalczyk, adding “I’m passionate about providing the best possible customer experience, and I congratulate Dick on his many years of doing just that. I look forward to continuing his established legacy.”
Dick Snider will continue with AtlasIED part-time as Kowalczyk steps into the new role to ensure a seamless transition and support contract administration.