RapidSOS, Inc. - Experts & Thought Leaders

Arlo Technologies, Inc., a pioneer in smart home security, has partnered with RapidSOS, the AI-powered intelligent safety platform trusted by over 21,000 911 and first responder agencies, to transform emergency response. This partnership ensures RapidSOS Safety Agents receive critical details from Arlo users and enables real-time visual confirmation of incidents through video verification—reducing false alarms and accelerating emergency response when every second matters. Video verification Video verification allows Safety Agents to assess live footage from designated Arlo cameras Video verification allows Safety Agents to assess live footage from designated Arlo cameras before escalating to 911 to dispatch police, fire, or medical responders. Combined with vital user details that are seamlessly shared, this innovation provides first responders with accurate, actionable information, leading to more effective assistance in emergencies. Emergency response, backed by video intelligence 24/7 Emergency Response (For all Arlo camera users) With one tap, users can alert Safety Agents, who immediately escalate to 911 via a digital alert from RapidSOS to dispatch police, fire, or medical responders to their exact location. Video verification ensures first responders receive accurate emergency intelligence from the monitoring centre, reducing response times and preventing unnecessary emergency calls. RapidSOS technology transmits critical details, including pre-filled location profiles, gate codes, and residence details, so responders arrive fully informed. 24/7 Professional Monitoring (For Arlo Home Security System users) Receive advanced around-the-clock protection from Safety Agents, verifying threats and dispatching help quickly when sensors are triggered for events like doors and windows opening, water leaks, and more. Video verification enables Safety Agents to assess live feeds from specified cameras, confirming break-ins, fires, or medical incidents before escalating to 911. This reduces false alarms, preventing unnecessary police responses while ensuring more accurate emergency assistance when it’s needed most. (Requires Arlo Home Security System and an Arlo camera.) Arlo’s relentless innovation and commitment “We are extremely excited to partner with RapidSOS to provide advanced emergency response capabilities such as video verification, providing first responders with the information they need to act fast and save lives,” said Matthew McRae, CEO of Arlo Technologies. “This partnership underscores Arlo’s relentless innovation and deep commitment to user safety. Together with RapidSOS we will continue to develop cutting-edge features and services that further our position as the pioneer in the market.” Arlo Secure Premium + RapidSOS = Smarter protection Trusted by 911 and covering 99% of the U.S., RapidSOS has powered 600 million emergency responses Trusted by 911 and covering 99% of the U.S., RapidSOS has powered over 600 million emergency responses. RapidSOS HARMONY AI streamlines 911 dispatch by transforming raw data into instant, actionable alerts—quickly getting first responders the right information. With the integration of RapidSOS in Arlo Secure Premium’s monitoring and emergency features, users get a better and smarter emergency response when it matters most by protecting life and property with real-time intelligence. RapidSOS’s AI-assisted connection “First responders do extraordinary work responding to hundreds of millions of emergencies annually.  We are excited to see Arlo connecting millions of users directly to 911”, said Michael Martin, CEO of RapidSOS. “When 911 receives an emergency call, accurate information is critical. By combining Arlo’s video verification with RapidSOS’s AI-assisted connection to public safety, first responders get the complete picture—allowing them to react quickly and appropriately to every situation.”

RapidSOS, the intelligent safety company, announced enhancements to its platform in early 2025 to simplify workflows for 911 telecommunicators by further unifying emergency intelligence for one AI-powered, interoperable, end-to-end platform.  Amid a growing 911 staffing shortage, with an 82 percent of 911 centres reporting they’re critically understaffed, RapidSOS enables telecommunicators to work seamlessly in one system with streamlined communication, bridging the gap between 911 and their community with data to improve safety. Interoperable platform “911 does incredible, heroic work every day despite increased call volumes, less staff, and disparate systems,” said Michael Martin, CEO of RapidSOS. “For the past ten years, 911 has shaped and guided everything that we do. We are excited to see the power of HARMONY to help consolidate tools and workflows into one platform interoperable with nearly every major public safety software system.” Connecting critical emergency data to 911 For years, RapidSOS has delivered critical emergency data from millions of connected devices to 911. The 2025 updates to RapidSOS UNITE build on this foundation, expanding the range of connected sources, including schools, enterprises, vehicles, and IoT devices. These connections provide 911 with instant access to vital caller data in over 170M emergencies annually, including: Caller location, emergency contacts, and health profile. 11,000 connected schools. Tens of millions of connected vehicles, trains, and trucks. Streaming video from mobile phones and connected security cameras. Uniting call intelligence with AI for all calls RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools While callers only see the emergency at hand, 911 telecommunicators race against time, navigating multiple systems across six screens and two computers, managing countless passwords to handle routine calls. In moments where seconds separate life from death, this technological maze can cost precious time. RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools into its platform. RapidSOS UNITE RapidSOS UNITE consolidates emergency intelligence so the telecommunicator can view all call data in one convenient pane. From within RapidSOS UNITE, a telecommunicator can access: Unified tools for voice, text, and video communication: With the added layer of RapidSOS AI, HARMONY, 911 calls are transcribed and translated in real-time, allowing an English-speaking telecommunicator to handle calls regardless of language and bridge language divides to accelerate emergency response. These enhancements – set alongside tools for communication by text and video and data from connected devices – ensure telecommunicators can access and act on the rich context contained within every call. Expanded SOP Integration: HARMONY can be trained on an ECC’s Standard Operating Procedures, so it automatically surfaces relevant guides during calls, ensuring telecommunicators have the tools and information they need for rapid, confident decision-making. Automation for Non-Emergency Calls: In August 2024, RapidSOS launched Alarm Call Automation, using HARMONY to automate and process alarm calls from monitoring companies. HARMONY’s expanded capability will cover all non-emergency calls, allowing telecommunicators to focus on emergencies requiring human intelligence and empathy. Focus on high-response incidents “Each day, 911 telecommunicators are inundated with calls that are not emergencies and spend time answering calls about trash pickup, water main breaks, or street light outages. This is not where their time or attention is needed,” said Karin Marquez, Chief Public Safety Brand Officer at RapidSOS. “HARMONY cuts through all of the noise and allows the telecommunicators to focus on the incidents that require their highly trained skillset and human connection.” Broadly sharing intelligence RapidSOS is advancing interoperability by making it easier for agencies to share critical intelligence RapidSOS UNITE also enables 911 to share information beyond jurisdictional boundaries. Already connected to 1M field responders and via 1,300 CAD integrations, RapidSOS is advancing interoperability by making it easier for agencies to share critical intelligence with neighboring jurisdictions and field responders. Building upon the Agency Share and Chat feature, agencies with computer-aided dispatch information (CAD) integrated into RapidSOS UNITE can share that information with neighboring 911 centres for mutual aid, creating interoperability across disparate CAD systems. Improving coordination and response times “Telecommunicators already rely on RapidSOS UNITE every day to simplify their work. Incorporating CAD data sharing makes it easier than ever for agencies to achieve interoperability, improving coordination and response times when every second counts,” said Marquez. RapidSOS is a trusted public safety company with over 10 years of experience and a quarter billion invested in research and development to deliver critical contextual emergency intelligence to 911 from the devices consumers use daily. RapidSOS covers 99.7 percent of the U.S. population and six other countries. On Dec. 10, 2024, RapidSOS is hosting the UNITE: SPECIAL EVENT to share these new features in detail with 911.

They are excited to announce that RapidSOS is officially integrated with Apple Emergency SOS Live Video, now available with the release of iOS 18! Emergency SOS Live Video allows those in need to share streaming video and recorded media during emergency calls. During an emergency call, participating emergency dispatchers can send a request to share live video or photos over a secure connection, making it quicker and easier to provide urgent assistance. Emergency SOS Live Video ECC telecommunicators can access Emergency SOS Live Video now within RapidSOS UNITE Emergency Communications Centre (ECC) telecommunicators can now access Emergency SOS Live Video directly within RapidSOS UNITE. This service is available at no cost to the 5,700+ ECCs using RapidSOS, covering over 99% of the U.S. population. With the integration of Emergency SOS Live Video into RapidSOS, they’re making it easier and faster for iPhone users to get the help they need, enhancing safety for everyone. Interested in learning more about how to access Apple Emergency SOS Live Video with RapidSOS.  More on RapidSOS UNITE RapidSOS UNITE centralises calls, texts, video, and data from sensors for faster and more efficient emergency response, with flexible upgrades to meet an ECC’s needs. UNITE’s ecosystem improves workflows by taking a holistic approach to what’s needed for modern 911 operations. With UNITE, ECCs can: View all of the agency’s 911 calls, with a redundant pathway for cellular calls and ability to integrate the local GIS data for improved mapping Communicate with callers via messaging, multimedia and video, including using AI-powered translation and transcription without additional tabs Get instant access to sensor-based data — and use AI to reduce telecommunicator time spent on alarm calls Create interoperability between peer agencies, and even share data via the field application built by and for responders Consolidate data from 540+ million devices and go beyond call-handling-based reporting to truly understand the agency’s workload RapidSOS remains a champion for 911 and connecting communities to public safety.