XOi, a pioneering provider of technician-focused technology solutions for commercial and residential field service companies, announces the launch of Premium Insights and XOi Advisor; tools that leverage XOi’s industry-pioneering catalogue of jobsite data, providing field service FSPs, Distributors, and OEMs with insights on how to maximise asset knowledge and performance throughout the equipment lifecycle.
The new tools utilise artificial intelligence and the deepest data set in the HVAC field service industry to deliver unprecedented actionable insights that help stakeholders and decision-makers understand how to maximise efficient uptime, identify potential revenue, and drive productivity and growth.
Field service ecosystem
“For more than a decade, our passion for empowering technicians has driven us to build the most comprehensive repository of equipment and jobsite data available,” said Aaron Salow, founder and CEO of XOi.
“We’re allowing every stakeholder in the field service ecosystem to fully engage and activate that data to have granular, real-time insights that they can immediately employ to evolve and elevate their business. These tools will empower the industry in ways we’ve never experienced before.”
Premium Insights and Advisor tools
Premium Insights and Advisor tools are powered to pull mechanical data from any customer dataset
The new Premium Insights and Advisor tools are powered to pull mechanical data from any customer dataset — whether it be captured in XOi, FSM, or other customer management tool — clean and enrich the dataset with 50+ additional data points such as refrigerant types, heat types, and filter size; and, with the use of AI reporting, produce a clear, actionable deliverable that provides the intelligence to unlock new, highly strategic, repeatable, and monetisable applications such as:
- Tracking regulations and compliance.
- Proactively planning the purchase of parts and material inventory.
- Preparing for staffing needs.
- Identifying gaps in technician training.
- Aligning technician skill sets with how efficiently assets are performing.
- Managing equipment lifecycle and proactively capital planning for companies focused on decarbonisation, electrification, and ESG reporting.
XOi’s new enhancements
XOi’s new enhancements equip technicians with a single technology key for lifecycle of tools
XOi’s new enhancements equip technicians, contractors, manufacturers, suppliers, and end customers with a single authoritative technology solution for the entire lifecycle of equipment, from installation to maintenance, repair and replacement.
“Consistent, accurate, and comprehensive data collection from the jobsite is critical for any technology tool to have a real impact in the field service industry,” said Aaron Salow, founder and CEO of XOi. “With our new enhancements, business owners now have a platform to take all of their organically collected, unstructured data, and turn it into organised, actionable insights. The Premium Insights and Advisor tools will help business owners centralise, understand and leverage the data technicians are continually compiling on the job. These product enhancements separate our customers from their competitors, and give them a specific technology advantage.”
Numerous mechanical data points
"As users of the Premium Insights tool since its inception, we’ve seen a number of positive effects in our business,” said Joe Lang, VP of Service Technology and Innovation at Comfort Systems USA. “XOi has consolidated numerous mechanical data points and has made it so we’re able to effectively use data to identify end-of-life opportunities for our customers. We’re not only identifying more opportunities for revenue, we’re helping our sales team create data-backed partnerships with our customers.”
“The ability to have a wealth of knowledge about our customer’s assets, simply by XOi enriching the data, allows the PremiStar team to capitalise on valuable opportunities and price service agreements more intelligently,” said Mike Harris, Senior Vice President at PremiStar.
Managing and leveraging data
Harris added: “With the addition of XOi Advisor, these agreements and opportunities are even more tactical to include a proactive approach to regulatory compliance, sustainability, and parts ordering and availability.”
XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights.
