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| SmartTask is also being used across University’s reception desk, caretaking & cleaning teams for performance reporting and electronic auditing |
The University of Wolverhampton has selected Skillweb’s SmartTask to simplify and streamline reporting processes for security teams operating at its three main campus sites in the West Midlands, Shropshire and Staffordshire. The software system has been adopted as part of a wide-ranging estate management initiative to better performance manage staff and improve employee accountability.
Taking control of remote teams
Supervisors and officers within the University’s security team are using electronic forms within SmartTask for a range of audits, such as car parks and other public areas, along with equipment checks.
In particular, officers are required to inspect twelve defibrillators as part of health and safety regulations, so RFID tags placed on the equipment can be scanned using a NFC-enabled mobile device to monitor legal compliance. The weekly inspection include a dedicated incident report, which enables officers to alert the appropriate task coordinator of any problem involving a defibrillators with an automated email notification.
Sandy Shaw, Campus Operations Manager, Estates and Facilities commented: “SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements. As a result, we are delivering higher levels of compliant service by making the most of our FM teams, while streamlining administrative and management processes to target cost, time and resource efficiencies.”
Improving University's quality of services
Paul Ridden, Managing Director of Skillweb said: “SmartTask is helping the University of Wolverhampton to take control of security teams and improve the quality of the services they deliver. The software solution is now being used by an increasing number of services providers to enhance the performance of their security officers. Whether it is an internal security team on campus, a large multinational provider of security guards, or a local security provider, SmartTask is enabling them to monitor patrols, improve rostering efficiency, manage contracts and deliver value added services.”
Skillweb’s SmartTask is being used across the University’s reception desk, security, caretaking and cleaning teams to provide rota planning, proof of attendance, performance reporting and electronic auditing. The University initially selected SmartTask to overcome the scheduling difficulties it faced for its communications rota, which had been expanded to incorporate five reception desks, four of which were new, and a central switch room.
