RightCrowd, a provider of safety, security and compliance solutions that manage the access and presence of people, is pleased to announce the appointment of Rick Batchelor as its new Director of Customer Success. In this role, Batchelor will be responsible for driving customer engagement and satisfaction by developing programs and processes that drive adoption, retention and growth for RightCrowd’s clients.
Batchelor brings over 12 years of experience in the security industry, with a proven track record of driving customer success and growth. Prior to joining RightCrowd, Batchelor served as the Senior Customer Success Manager at Igloo Software, where he helped lead a team that delivered exceptional customer experiences for large-scale enterprise customers with over 100,000 employees and drove significant revenue growth.
Significant revenue growth
Batchelor will work closely with RightCrowd’s customers to understand their needs
“We are thrilled to welcome Rick to the RightCrowd team,” said Brian Mcllravey, COO and President of RightCrowd. “Rick’s expertise and passion for customer success make him the perfect fit for this role, and we are confident that he will play a key role in driving the success of our customers and our business.”
In his new role, Batchelor will work closely with RightCrowd’s customers to understand their needs, develop and implement successful engagement strategies, and ensure that they are able to fully realise the value of their investment in RightCrowd’s solutions.
“I am honoured to join the RightCrowd team and to have the opportunity to drive customer success for such a innovative and forward-thinking company,” said Batchelor. “I look forward to working closely with our customers and helping them to achieve their goals through the effective use of RightCrowd’s solutions.”
