Frost & Sullivan, a business consultancy firm, awarded ISS Facility Services India the 2020 Best Practices Award in the Indian Facilities Management Competitive Strategy Innovation and Leadership category for delivering strategy innovation and customer impact. It demonstrates ISS’ thought leadership in the Indian FM market.
The recognition is based on Frost and Sullivan’s recent analysis of ISS India’s capabilities in successfully implementing innovative strategies, industry best-in-class practices, processes and activities, thereby consistently delivering value for customers across the country. This is unique. It also demonstrates ISS’ commitment to providing visionary growth, leadership, customer service and successful business strategies required to build a rapidly evolving marketplace.
Authority comment
ISS's purpose is to connect people and places and they are recognised for delivering places that work, think and give
Aksh Rohatgi, CEO and Country Manager, ISS India, said, “We are honoured to receive the Frost and Sullivan 2020 Indian Facilities Management Competitive Strategy Innovation and Leadership Award. It is a testament to our efforts in strengthening service delivery for customers throughout a challenging year.
“At ISS, our purpose is connecting people and places and we are recognised for delivering places that work, think and give. I dedicate this recognition to the 50,000+ people at ISS India, our customers and vendor partners across the country.”
Year of reckoning
Aksh further stated, “2020 has been a year of reckoning for us. ISS colleagues have been at the forefront, delivering essential services to customers across the country.”
“We have been strategic partners, executors and crisis managers, helping customers reimagine their workplace strategies in the new normal.”
“Our Key Account strategy, value proposition, unique Integrated Facility Services model, high standards of compliance and self-delivery model have helped us become the preferred FM partner to India’s largest business organisations and multinationals.”
Abundant growth opportunities
ISS colleagues have been at the forefront, delivering essential services to customers across the country
“The post-pandemic Indian Facilities Management market offers abundant growth opportunities for market participants that continually expand, upgrade and digitise their service offerings to help a growing customer base address increasingly stringent health, safety and environmental standards.”
“As a market thought-leader, ISS is in the ideal position to serve its Indian customers’ evolving needs through a proactive focus on market-driven innovation to offer technology-enabled and data-led solutions employing a comprehensive suite of unique platforms, systems and tools.”
“ISS secures its position as the preferred Facilities Management partner to India’s largest conglomerates by consistently delivering integrated smart solutions, improved operational performance and enhanced workplace experience,” says Sama Suwal, Best Practices Research Analyst, Frost & Sullivan.
