BT Redcare launches ‘out of the box’ digital solution to ensure customers stay protected

BT Redcare, the trusted provider of no-compromise alarm signalling, announces the launch of a Classic and GSM replacement bundle, ahead of the network supporting these products being shut down in 2025.

The replacement bundle incorporates BT Redcare’s Advanced Extra signalling solution alongside two new products that have been designed to make swap out quick and easy for installers and customers.

The Plug-in Adaptor, which allows for an update of older systems without the expense of replacing the customer’s alarm panel. And Redcare Connect, a secure wireless Ethernet cable replacement that mitigates the need for physical connectivity wiring. 

Gold standard of alarm signalling

BT Redcare’s Classic and GSM products, which are both original grade 4 solutions, have been considered the gold standard of alarm signalling for decades. However, with the wider transition to fibre, analogue networks becoming more difficult to maintain, and the Public Switched Telephone Network (PSTN) service switch-off fast approaching in 2025, customers need to transition away from legacy networks.

BT Redcare’s Classic and GSM products, which are both original grade 4 solutions

With a need to upgrade to all-IP equivalents, BT Redcare introduces the replacement bundle which makes it easy for installers to upgrade customers and ensure they remain connected. 

The replacement bundle is competitively priced against other, non-diverse technology, dual path systems on the market. It also comes with no equipment, postage or connection charges and billing on activation, designed to help installers with their upgrades.

Legacy system upgrade

The bundle is available for new installations as well as any legacy system upgrade and includes:

• BT Redcare’s Advanced Extra: A true dual-path alarm signalling solution, suitable for fire, security or both, with DP3 performance (equivalent to the old grade 4). With IP and 4G dual sim back-up providing extra resilience, it enables signals to be sent in seconds. It can also report path faults in as little as three minutes. Like all solutions in the Next Generation Portfolio, its ECHO-ready, LPCB and BSI Kitemark-certified offering comes with a 10-year product guarantee and is manufactured from recyclable plastic. It has also gained a Secure Connected Device accreditation, an official police crime initiative, as part of Secured by Design.
• Plug-In Adaptor: A new product that simplifies upgrades by using the existing alarm panel footprint used by the Classic and GSM products. They can be easily replaced, keeping the same security panel, meaning installers only need to take out the Classic or GSM STU and replace it with the Advanced Extra. The Plug-In Adaptor can be used with all devices within the BT Redcare Next Generation Portfolio.
• Redcare Connect: A new wireless ethernet solution that sends secure signals directly from the panel to the customer’s router using private Wi-Fi and/or long-range IoT technology for stronger coverage. The new wireless solution is simple to install.

Keeping customers protected

Nick Whiting, Head of BT Redcare, said: “Installers are essential in getting the nation ready for all-IP. To ensure their customers stay protected they will need to upgrade their legacy systems to Next Generation solutions.”

“Our replacement bundle mitigates the time and cost it can take to replace older systems. Making things as simple and cost effective as possible for installers and to keep customers protected with the most up-to-date technology is always our priority. This launch will further help the move to all-IP.”