Boon Edam Inc., global manufacturer and supplier of security entrances and architectural revolving doors, is proud to announce the launch of new interactive troubleshooting guides for accelerating the diagnosis and problem-solving process for service technicians in the Americas. As part of the company’s commitment to providing the best support for its service partners, any registered technician with internet access, working on a Boon Edam security entrance can now view and interact with the troubleshooting guides.
Pedestrian security solutions leader Boon Edam Inc. continues to be the market leader in pedestrian security entrance solutions, according to a recent IHS Markit report
Boon Edam Inc. continues to be the market leader in pedestrian security entrance solutions, according to a recent IHS Markit report, and, because of strong revenue growth over the past five years, particularly with Fortune 100 companies, the rate of product installations nationwide has also increased. In response to an increase in technical service calls, Boon Edam continues to find new ways to bring current and just-in-time information to on-site field technicians. For example, a few months ago, the company released a new online chat feature to the website.
Boon Edam’s troubleshooting guidelines
The new online troubleshooting guides work as an algorithm, where the technician begins troubleshooting by selecting a product and then a particular issue from a list of the most common field issues. He or she then answers a series of “yes” or “no” questions to drill down to the solution.
“We’re excited to be adding to the self-service “tool bag” we’ve been putting together for the service technician,” says Kevin Thomasson, VP of Customer Experience, Boon Edam. “Technicians have a number of items in their arsenal already – phone support, a chat function on the website, new instructional videos, and even a traveling training program they can attend. These new troubleshooting guides are the latest addition and give the technician just one more avenue to find answers to their service questions.”
