Anywhere365, a global provider of cloud-based contact centre and dialogue management solutions, has announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s latest offering, Teams Phone Extensibility for Dialogue Cloud.
Microsoft Teams Phone Extensibility
New integration between the two solutions will empower customers with advanced call automation
Microsoft Teams Phone Extensibility for Dialogue Cloud enables the Anywhere365 Contact Centre platform to use Azure Communications Services with Teams telephony.
This new integration between the two solutions will empower customers with advanced call automation, cognitive services and AI-driven insights.
This week, Ilya Burshteyn, Vice President for Microsoft Teams Calling, Devices and Premium Experiences, announced the new Team Phone Extensibility at Enterprise Connect 2025 in Orlando, US.
Anywhere365 is an ISV partner of Microsoft
Will Blench, the Chief Executive Officer (CEO) at Anywwhere356 says, “We are delighted to be a Microsoft partner for the launch of Microsoft Teams Phone Extensibility. Our collaboration with Microsoft spans several years and has been the cornerstone of many innovative communications solutions and we are committed to working together to continue to set new standards in the industry.”
Anywhere365 is an ISV partner of Microsoft and as part of the Microsoft Technology Adoption Program (TAP), Anywhere365 was selected to be a key release partner within the Teams Phone Extensibility programme, enabling its developers to work collaboratively with Microsoft to build, test and prove the integrations with the Anywhere365 Dialogue Cloud contact center.
Anywhere365 Dialogue Cloud Infinity
Anywhere365 Dialogue Cloud Infinity will now use Azure Communication Services (ACS) to empower customers with advanced call automation, cognitive services, and AI-driven insights.
Key features of this solution include:
- Seamless Integration: With a unified telephony solution that integrates smoothly into the existing Microsoft environment, reducing complexity and enhancing efficiency.
- Powerful Connectivity: Use Teams for everyday communication, while tapping into ACS for advanced call automation and AI-driven capabilities.
- Simplified Management: Easy to onboard and deploy using your Teams phone numbers within the Dialogue Cloud administration settings.
- Flexible Deployment: Available for pilot and PoC customers, with general availability targeted for the end of Q2.
Microsoft Teams Phone Extensibility
“Off the back of this launch, which will see Microsoft Teams Phone Extensibility be made available later this year, Anywhere365 customers will be able to use Teams Phone for a single, integrated solution with the Anywhere365 Dialogue Cloud that spans all their calling needs and enables advanced AI functionality through Azure Communication Services,” said Will Blench.
He adds, “This unified approach will simplify the deployment, management, and billing to allow our customers to focus on what matters most: exceptional customer engagement.”
Availability will follow the Microsoft release schedule.
