When families seek hospice care for loved ones, they face a challenging and emotional time. Ohio’s Hospice comforts these families with compassion and individualised care. To provide the best end-of-life care, this not-for-profit enterprise has looked for ways to increase efficiency, across the organisation.
Partnership with WonderBotz
Working in close partnership with WonderBotz, Ohio’s Hospice introduced a Blue Prism digital workforce with such success that it won the Best Newcomer Award at the 2021 Blue Prism Customer Excellence Awards.
As a not-for-profit organisation, Ohio’s Hospice focuses on people, not profits. The healthcare provider aimed to increase operational efficiencies, reduce costs, and improve service delivery. Additionally, with COVID-19 came unique challenges to the organisation, creating a renewed urgency to automate back-office processes.
Blue Prism’s Robotic Operating Model
In cooperation with WonderBotz, Ohio’s Hospice launched an intelligent automation programme
In cooperation with WonderBotz, Ohio’s Hospice launched an intelligent automation programme and had six processes automated, in less than eight months. In order to give the automation programme a strong foundation, they turned to Blue Prism’s Robotic Operating Model for guidance.
Early on, Ohio’s Hospice secured executive sponsorship, established a steering committee with representatives from across the business and identified the highest-value automation opportunities.
Hospice patient onboarding
One particularly impactful process is hospice patient onboarding. The organisation helps physicians and hospitals seeking end-of-life care services for patients and responds immediately to these urgent referrals.
Now, when the referring medical provider contacts Ohio’s Hospice, the intake team uses Blue Prism’s human-in-the-loop platform, Blue Prism Interact, to gather the patient’s medical data, demographics, and insurance information. Digital workers then identify the next steps for administrators and alert staff to patients who will need an in-person visit.
Intelligent automation
The digital workers assign the patient to a direct care team for related services and create or update an electronic health record. Intelligent automation has reduced manual data entry for staff and increased service delivery turnaround from referral to admission, and increased employee satisfaction.