IPtelX, a pioneering provider of dedicated telecom solutions for the alarm and security industries, is pleased to announce the deployment of Dealer Branding for voice alarm calls. This innovative solution tackles a major pain point for alarm companies: unanswered calls to the contact list due to showing up as spam on wireless phones.
This has been a serious problem for the industry. In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation.
New Dealer Branding technology
IPtelX's Dealer Branding technology solves this problem by displaying the dealer’s name. Along with the name, the branding will also appear as “Alarm Emergency Call,” or a similar type of alarm message urging the user to answer.
IPtelX's Dealer Branding technology solves this problem by displaying the dealer’s name
Beyond displaying the dealer’s name, IPtelX is taking its new Dealer Branding to the next level in two more phases that will be coming soon. For the second phase, IPtelX will be providing its clients a significant advantage by going beyond what the other carriers can provide by also displaying the dealer logo. For the third phase, end users will also see the type of alarm (intrusion, fire, PERS, etc.). With this technology, end users receiving the call will have all the needed information to know that it is not a spam call.
Innovative service works
“We are committed to staying ahead of the curve and providing our clients with the latest communication technologies,” says Cliff Dice, Senior Software Engineer at IPtelX. “Dealer Branding gives our clients a clear advantage, which is why IPtelX is the pioneering choice in the industry for alarm company phone services in North America.”
This innovative service works seamlessly with any PBX system and any monitoring station. As a North American carrier, IPtelX offers Dealer Branding across its entire footprint, encompassing all central offices in Canada and the USA.