In a boost for video project implementations across Europe, all IDIS cameras, network recorders and accessories are now available to partners with next day delivery with the opening of a new distribution and after-sales service centre in the Netherlands. IDIS, which is Korea’s in-country surveillance manufacturer, is opening the new distribution centre to improve customer service and accelerate growth by supporting local distributors in each country through much faster delivery times, with all stock to be available within days, not weeks, even for the largest projects.
“Our expanded operation means a huge step up in customer service,” says Joon Jun, President of the Global Business Division, IDIS. “It can take a long time for buyers to choose a new video solution, but once they decide, they want it very quickly – we will now be able to do that, right across Europe, and in most cases we will dispatch same day for orders placed before midday.”
Strong position in multi-site retail
We can guarantee much faster product delivery and quicker equipment repairs”
The company saw 22% year-on-year growth across Europe last year and has developed a strong position in multi-site retail, including fashion chains, high-end boutiques and eating out sectors. IDIS has also built on its success during the 2018 Russian World Cup, when two of the main stadiums used IDIS video tech, with more European stadia now turning to IDIS surveillance to improve visitor and staff safety and manage the risks faced by major event venues.
“For most applications customers don’t want to wait for service repairs or equipment upgrades,” added Joon Jun. IDIS distributors will now be able to better support their European integrator partners to win new projects with immediate rolling stock delivery as well as improve service levels with product refurbishments and repairs which will no longer need to be shipped to Korea.
Regular firmware updates
We’re backing up with after-sales service to increase service-levels for their customers”
“Once a customer chooses an end-to-end IDIS solution they are fully protected and supported at every stage, including for maintenance, with regular firmware updates to protect against evolving cybersecurity risks, for scaling up and system expansion, and for ongoing free user training. Now we can also guarantee much faster product delivery and quicker equipment repairs.”
James Min, Managing Director, IDIS Europe added: “IDIS is already well known for the industry-leading IDIS Ultimate Warranty and first line local technical support. We have our own dedicated tech support desk here in Brentford, London, as well as offering first-line technical support in multiple languages via our network of distribution partners throughout mainland Europe.”
He adds: “We’re now backing this up with an additional layer of after-sales service in the Netherlands that will allow our national distributors and their system integration partners across Europe to increase service-levels for their customers.”